Guess what? While I was in my office working and the other sales person at the post office, he took the computer, told someone he was going to Staples to get a new one. He was not to take anything from the office until the new computer was brought in, set-up, tested and actually working.
Two days ago when he called, I told him we must have a new computer. For all that we have been through (and this problem is not the only issue we have had since Staples set us up - the other issues were finally resolved), for the cost of a new computer which is so low for Staples now anyway, you would think they would have even offered just to make us happy as we are now so dissatisfied with the entire Staples experience. Not only do we have a maintenance plan that guarantees immediate service, we do not want more problems. Now the Staples tech after all this asks me if the office could do without the computer for a few days so he can switch out parts. Solution would seem simple easy, right? OMG, not even close.
SERVICECENTER CROSBYBENEFITS COM SOFTWARE
There are too many options out there in this day and age to settle for being ripped off!įinally, the last tech advised that it is not a software issue but a computer hardware issue (this is after unloading and reloading 3 times!). There was nothing "easy" about my experience at Staples and I will purchase any and all office supplies elsewhere. The manager never did give an apology and actually seem to take delight in my situation. I told him it was not his fault but that I was not happy at all. The clerk repeatedly apologized for the problems. The manager said she could give me a phone number, which she did.
I told the manager that they should provide better explanation of their policy and if I had been aware of it, I certainly would have purchased the items in a different manner. She didn't understand why I did not want to agree to return a $22.99 item for $10.26. I told her to forget it, I would keep the item. She instructed the clerk to go ahead and handle the refund. The manager said there was nothing she could do. I asked how was that fair that I had used my credit card for $36.17 and they only wanted to give me back $10.26 on a $22.99 item that was only purchased five days before. The manager stated that because I used the rebates, the system pro-rates each item purchased, that the rebates had expired (4/30/12) and therefore, the system would only credit me the difference and there was nothing she could do about it.
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